Returns & Exchanges

At Heartland Craft Grains, we take pride in the quality of our small-batch flours and whole grains. Due to the perishable nature of our products, we offer a 14-day window for returns or replacements on items that arrive damaged or do not meet our high quality standards.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and packaging, especially if the item was damaged during transit, to help us improve our shipping process.

• 3.
  Receive Return Authorization

  Once your request is reviewed, we will issue a return authorization number or confirm your eligibility for a direct replacement.

• 4.
  Processing Your Refund

  After approval, a refund will be issued to your original payment method within 5-7 business days, or a fresh replacement will be shipped at no additional cost.